Return Policy
We want you to be happy with your order.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Returns are made easy with our provided shipping label. Provide us your order number and the name of the items you want to return and we will assist you.
If you are not satisfied with your order within 14 days of receiving your item in new, unused condition (dry-cleaned items will not be accepted) please contact us at support@iryano.ca
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
The return shipping cost will be deducted from your refund.
FAQs
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, printable art, and gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@iryano.ca